We process orders between Monday and Friday. The order will be produced and shipped in the order of payment. The order will be processed within 10-14 working days after the order is placed, and the order will be shipped the next day after processing. Please note that we do not ship on weekends (if you mind the length of time, please place your order carefully).
How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances) ,Processing Time: 10-14 business days.（This website is a discount website for authentic products. The order volume is large and the inventory is basically emptied.Production and transfer through other channels requires a long time for stocking up. If you cannot accept the processing time, please place an order carefully.）
Standard Shipping Time: 5-7 business days,it costs US$12.
Fast Shipping Time: 3-5 business days,it costs US$19.99.
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.All orders will be scheduled for shipment in 2-5 business days,excluding holidays. Orders placed after 11PM Shang Hai Standard Time on Fridays may not be processed for shipping until the following Monday morning.
How long will our product offers last?
Our product discounts will be adjusted at any time and will not be discounted all the time. We will make corresponding adjustments according to the specific situation, so please buy in time to avoid missing the discount
Can I get a refund if I’m not satisfied?
Yes, we 100% support refunds, if you are not satisfied after receiving the goods, you need to return them to us within 14 days, and you need to ensure that the goods are in good condition before returning. We will process the refund for you upon receipt. (The shipping fee is not refundable), please contact us to inform us if you return it by email: contact@mail.benchmadesales.com
If you only refund after purchase without any reason. We will charge you 8% transaction fee as bank transaction compensation, because we will be charged 8% transaction fee by bank for every order paid.
If after your purchase, we inform you that an item is out of stock and you need a refund, we will not charge you any fees
All order processing refund banks take 1-3 business days to process your refund
How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en
. Please allow 1-2 business days for tracking information to be available.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.
Attention： please read the precautions carefully, if you mind our policy, please do not order, to avoid unnecessary disputes with us, thank all users for their support and understanding.