PAYMENT
1. What payment methods are accepted?
Credit Card
2. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
3. Can I cancel or change my order?
If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.
SHIPPING
1. Does benchmadesales to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
Brazil
Philippines
Indonesia
Cuba
Iran
Sudan
Syria
2. How much does shipping cost?
You can enjoy free shipping on orders over US$99 Otherwise, it costs US$12.
If you need express shipping, you could choose it at checkout, which costs US$19.99.
PS. We have free shipping site-wide promotions during sale season. Stay tuned!
3. How long will it take for my order to arrive?
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
Because our price is cheap. The daily order volume of the warehouse is very large, and it takes 10-14 workday days to ship from our California warehouse. Due to the specificity of the product and the laws of each continent, we currently only support the US Postal Service. If you are not satisfied with the delivery time, please do not place an order. Avoid unnecessary misunderstandings
Processing Time: 10-14 business days（This website is a discount website for authentic products. The order volume is large and the inventory is basically emptied.Production and transfer through special channels requires a long time for stocking up. If you cannot accept the long time for stocking up, please place an order carefully.）
Standard Shipping Time: 7-10 business days
Express Shipping Time: 5-7 business days
PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-3 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.benchmadesales.com We’ll either resent a new one to you or give you a full refund.